All products sold by Healey & Lord are provided with a full manufacturer's warranty from the date of purchase against manufacturing defects - the warranty period for each product can be found on the specific product page, a summary of which can be found below.
If you have any problems with your Healey & Lord product, or want to speak to us about the warranties we offer, please call us on 01603 488709.
All of our ceramic sanitaryware is covered by a 25 year warranty against manufacturing defects. Please be aware that standard ceramic tolerances apply to all dimensions given on ceramic products.
Both our Classic and Modern range of metal wash stands are provided with a 25 year warranty against manufacturing defects. This warranty covers all finishes and styles of wash stand provided by Healey & Lord.
To maintain the basin stand’s finish, we recommend cleaning using a neutral liquid soap with warm water. Abrasive materials such as scouring pads should not be used.
Components not covered by our ceramics or wash stands warranties are provided with a 12 month warranty against manufacturing defects.
Healey & Lord Classic Collection toilets are supplied with luxury wooden toilet seats. To preserve the condition and warranty of your product, we recommend that you inspect your seat regularly and keep the surface clean, as prolonged exposure to water will cause the finish to deteriorate. Metal fittings should be cleaned in the same way as the seat.